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Touchpoints every moment matters

Touchpoints — Every Moment Matters

I first learned about “touchpoints” years ago, when I came across Kevin Roberts’ Lovemarks: The Future Beyond Brands back in 2006. Kevin was then CEO Worldwide of Saatchi & Saatchi.

Around the same time, I remember hearing Anthony Robbins describe one of the seven steps to business mastery: to create raving fans of your clients and people.

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Moving Beyond Drama

What if there’s a better way to communicate? Have you ever walked away from a conversation thinking, Why did that go so badly? Hello, I’m Susan Dunlop, the Founder of Lead Believe Create with Susan Dunlop and social enterprise, Blue Borage,

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How Much is Drama Costing You? A Self-Leadership Q&A for Organisational Change A Free Q and A Download

How Much Is Drama Costing You?

A Self-Leadership Q&A for Organisational Change Before we talk strategy or compliance, let’s talk honestly.How much time, energy, and trust is being drained in your workplace… by drama? By silence? By stress?This short self-reflection exercise is for leaders who are

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THANK YOU FOR BEING HERE

Susan once created a business she thought was a lifestyle business. Over the next five years she constantly had to reset her vision as that business grew beyond what she anticipated. Bringing her professional corporate experience to the table, having worked for 16 years in a Sydney law firm serving elite Eastern Sydney clientele, Susan quickly shifted gears, aspiring to become a better leader, CEO, Company Director and partner to her clients. Susan approaches work, how she engages with clients, her podcast guests and blog writing consciously choosing to show up authentically, truthfully and with vulnerability to model and inspire change and empowerment. This blog includes transcripts from podcast interviews and interesting stories, some exercises and worksheets, all with gems of wisdom and key takeaways for you to benefit from. Enjoy!

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